How to import contacts into Contacts Pro

Importing your contacts into Contacts Pro is straightforward. You fill in a supplied Excel template, upload it, and Contacts Pro emails you when the import is done. Follow these steps to upload your contacts from an Excel file.

Import your contacts

1. 1

   Click Download Template to get the Excel template. It is designed for compatibility with Contacts Pro.

2. 2

   Open the template and enter your contacts. Follow the format in the template to avoid import errors.

3. 3

   Return to Contacts Pro, click Import Contacts, and select your filled-in file. Only Excel files that end in .xlsx are allowed.

4. 4

   Wait for the import to finish. You receive an email confirming completion and how many contacts were imported successfully.

Only Excel files with a .xlsx extension are accepted. Match the columns and format in the template exactly to avoid import errors.

Troubleshooting

Format errors

If the import reports errors, make sure the data in your Excel file strictly follows the format in the template.

Limit exceeded

If you go over the contact limit for your tier during the import, you receive an email, and only a portion of your contacts, up to the limit, is imported. For tier limits and upgrade options, see mixed tier usage in Contacts Pro or open the Admin Center.

Related pages

• Back up or move contacts out with how to export contacts.
• Compare what each plan allows in mixed tier usage in Contacts Pro.

Need help?

If you run into any issues or have questions during the import, contact our support team for assistance.