Witivio Documentation

# Gantt Chart Pro Q&A

# Pricing & Licensing 💳

# What’s the difference between Free and Premium?

Free includes essentials (dependencies, notes, progress, filter/sort) but is limited to 5 tasks / 3 participants and a smaller project size. Premium adds unlimited tasks/subtasks/participants, task colors, milestones, and exports (CSV/XLSX/PDF).

# Do all channel users need a license?

No. License only users who need Premium features. Unlicensed users can still access the tab within Free limits. 🔓

# Where do I buy or manage licenses and invoices?

In the Teams-Pro Admin Center.

# Features & Usage 📊

# Which export formats are supported?

CSV, Excel (.xlsx), and PDF. 📤

# Can I control who edits the plan?

Yes. Set owners only or everyone in the tab’s permissions. 🔐

# Can I assign people to tasks?

Yes. Add participants 👥 to tasks so ownership is clear across the team.

# Does Premium change how big my plan can be?

Yes. Premium removes limits on tasks, subtasks, and participants, making it suitable for larger projects. 📈

# Access & External Collaboration 🌐

# Are your apps restricted for external users?

Not by default. Access for guests/external users depends on your Microsoft 365 external collaboration policies in Teams. See Microsoft guidance: Communicate with users from other organizations.

# Data, Security & Privacy 🛡️

# Where can I read about data security & privacy?

# Billing & Payments 🧾

# Can you combine multiple subscriptions into one payment?

Yes, move to a single subscription with the total number of licenses you need, then cancel the older individual subscriptions. ⚠️ Note: when we cancel older subscriptions, any unused proration is lost and cannot be reinstated.

# How do I upgrade my subscription?

Use the Teams-Pro Admin Center to upgrade. If you were given a direct upgrade link, open it and complete checkout. Note: if you purchase a single Premium/Platinum seat, only the licensed user gets premium creation features (others can usually view the results).

# How do I update my credit card?

  1. Open the Teams-Pro Admin Center.
  2. Click your profile icon/name at the top-right, then select Billing.
  3. Click Payment methods.
  4. Select Add payment method, enter your card/billing details, and click Save. 💳

# Where can I download invoices?

  1. Open the Teams-Pro Admin Center.
  2. Click your profile icon/name at the top-right, then select Billing.
  3. Click Billing History.
  4. Click Download next to the invoice you need — the file will download automatically. 📥
You can also follow the step-by-step guide: How to Download Invoices (docs).

# Do you support payments in other currencies?

Payments are currently processed in USD only.

# Troubleshooting & Support 🧰

# My app/tab isn’t opening in Teams (title shows but can’t open / missing on mobile).

This usually stems from tenant policies. Ask IT to check:

  • App registration disabled
  • Enterprise Application disabled
  • New/changed Conditional Access policy
  • Admin consent revoked
  • A tenant-wide setting disabled

(Our services are hosted in EU (Ireland) on Microsoft Azure.)

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