# Tutorial: Understanding the AI desk PRO Dashboard
Welcome to the AI desk PRO Dashboard tutorial. In this guide, we'll walk you through the various components of the dashboard available at admin.aidesk-pro.com, helping you to monitor and analyze your usage effectively.
# Accessing the Dashboard
To access the dashboard, navigate to admin.aidesk-pro.com (opens new window) and log in with your credentials. Upon successful login, you will be presented with the dashboard overview.
# Dashboard Overview
The AI desk PRO Dashboard is designed to give you a quick snapshot of key metrics and activities associated with your AI desk PRO instance. Here's what you'll find:
# Definition
Number of distinct users who interacted with the bot at least once during the selected period.
# Calculation method
A user is uniquely identified depending on the channel used:
| Channel | Identifier used |
|---|---|
| Microsoft Teams | userAadId |
| Webchat (authenticated user) | userAadId |
| Webchat (anonymous user) | userId (generated unique identifier) |
# Counting rules
- A user is counted only once, regardless of the number of messages or conversations.
- Users are automatically deduplicated across interactions.
# 2. Number of Messages
# Definition
Total number of messages sent by users to the bot during the selected period.
# Counting rules
- Only user → bot messages are counted
- Bot responses are not included
- All channels (Teams, Webchat) are included
# 3. Satisfaction Rate
# Definition
Indicator measuring the overall level of user satisfaction based on collected feedback.
# Calculation method
The satisfaction rate is calculated as the ratio of positive and neutral feedback compared to the total number of feedbacks, including negative feedback.
Negative feedback (thumbs down) is counted as negative feedback and directly impacts the satisfaction rate.
# Calculation formula
Satisfaction Rate = (positive feedback + neutral feedback) / (positive feedback + neutral feedback + negative feedback)### Feedback types
| Feedback type | Impact on rate |
|---|---|
| 👍 Positive | Included in positive feedbacks |
| 😐 Neutral (no feedback) | Included in positive feedbacks |
| 👎 Negative | Counted as negative |
# 4. Feedback Details – Thumbs Up 👍
# Description
When exporting data, it is possible to precisely identify conversations that received positive feedback (thumbs up).
# Purpose
- Analyze responses perceived as relevant by users
- Identify high-value content
- Capitalize on best-performing answers in the knowledge base
# 5. Additional Charts and Keywords
# Data origin
Additional dashboard charts (trends, topics, keyword clouds, most frequent keywords) are:
- Automatically generated by generative AI
- Based on semantic analysis of conversations over the selected period
# Objective
- Identify recurring topics
- Detect emerging user needs
- Prioritize bot content and experience improvements
# Key Takeaways
- All metrics are calculated on the selected time period
- Users are counted uniquely
- The satisfaction rate reflects a real balance between positive, neutral, and negative feedback
- Topic and keyword analysis is fully automated by generative AI
# Conclusion
The AI desk PRO Dashboard is a powerful tool for monitoring the performance and user engagement of your AI desk PRO instance. Use the insights gained here to make informed decisions to enhance your service.
Remember, the dashboard is an overview tool. For detailed analytics and user behavior, consider check the conversation history.