Generating a HAR file for troubleshooting

Set up logging

1. Open Google Chrome

2. From the Chrome Click F12 or right-click > Inspect

3. Select the Console tab in the Chrome Developer Tools Console (Bottom Window)

4. Click the Clear button

   

   to clear out any existing logs from the console.

Generate a HAR file

1. Select the Network tab

2. Look for a round Record button

   

   in the upper left corner of the Network tab, and make sure it is red. If it is grey, click it once to start recording.

3. Check the box next to Preserve log

4. Click the Clear button

   

   to clear out any existing logs from the Network tab.

5. Reproduce the issue

6. When finished, right click inside the table of network events, select Save as HAR with Content , and save the file to your computer

7. Select the Console Tab, If there is content, right click on any open space and save file to your computer.

Upload logs

1. Attach the HAR file and console file to your case